Strategy that delivers
ISO/IEC 20000-1:2018 | Information Technology - Service Management System
ISO/IEC 20000-1:2018 Certification
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance.
ISO/IEC 20000 Cerification is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.
Main Benefits of having ISO 20000
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Improves efficiency and reliability
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Lessens operational cost
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Access key markets
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Optimaze resources
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Demonstrate high quality services
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Globally recognised standard
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